Eric Fritz
Engineering Leader
Engineering leader with 15+ years of experience turning web technology into business outcomes. I pair deep full-stack expertise with people leadership to ship scalable B2B and B2C products people enjoy using. I'm known for keeping teams calm, focused, and delivering through challenging circumstances.
Experience
Engineering Leader — A worldwide CXAI-focused companyJune 2026 - Present
- Leading a team to delivery training improvements, leveraging AI
Manager / Director of Engineering — TELUS Digital, Boston, MADec 2022 - June 2026
- Led the team that delivered a $2.5MM website rebrand for a newly merged financial company on a fixed business timeline, cutting call volume with an AI/ML chatbot.
- Drove AI-first development across multiple client engineering teams; directly managed 4-8 engineers and helped steer a 50-person engineering organization.
Principal Engineer — WillowTree (formerly Maark), Boston, MASep 2017 - Dec 2022
- Technical lead on a B2B sales platform that delivered 200,000+ digital proposals at ~50% below industry cost, growing monthly active users 159% year over year.
- Owned full-stack development, database architecture, DevOps, and cloud deployment; ran the internship program and hiring pipeline.
Senior Full Stack Developer — ClearCompany, Boston, MAApr 2014 - Sep 2017
- Led development of a customizable applicant tracking system — mobile apply, HRIS integration, and workflow automation — that reduced clients' time to hire.
- Helped grow the engineering team from 4 to 12 through hiring and interviewing.
Founder / Lead Developer — Dormouse Games, Cambridge, MAJan 2013 - Jan 2015
- Founded and ran a web and mobile games studio; managed product direction, finances, and a team of artists and musicians.
Early career: Lead Interaction Developer, The Big Studio (2012-2013) · Game Developer, Torro Games (2011-2012) · Application Developer, PureBang Games (2009-2011)
Skills
LanguagesJavaScript & TypeScript (Node and browser), C#/.NET, PHP, Java, CSS/SASS
Cloud & DevOpsAWS, Azure, GCP, Adobe Cloud, CI/CD, Nginx, Redis, Jenkins, GitHub Actions
DataMySQL, SQLite, Elastic, Google Data Studio
PracticesAgile / Scrum / Kanban, Microservices, TDD, SOC 2 compliance
Frameworks & AIReact, AEM, AI / LLM models
Education
Drexel University, Philadelphia, PA
B.S. in Computer Science
B.S. in Computer Science
Volunteer
Resilient Coders — teaching programming to under-served youth · The Upward Project — internship program for first-generation students · technology assistance for local nonprofits